Telecommunications

Chief Executive Officer of Telecel Ghana, Ing. Patricia Obo-Nai, has revealed that the company recorded close to 30 percent growth at the end of the 2025 financial year. Speaking on Joy FM concerning the transition of the company from Vodafone to Telecel, Ing. Obo-Nai explained that the rebranding process which included extensive organisational changes, including migrating systems, changing contracts, and updating internal communication platforms not only led to the a significant 30 percent growth as compared to the 10 percent growth of previous years but also saw to declaration of profit for the first time since the company’s transition. “We have moved from all the systems from Vodafone.We have moved from even changing emails, contracts, etc. It’s been a lot of work processes, etc. And now we did the brand transition as well. Aside that there’s been a lot of change in the organisation in terms of how we look at our customers, how we look at our network, which is I think everybody wants to know. The transformation in the organisation, having been there for 15 years, this is probably one of my best years. Because whilst we had everybody said Telesol had a network, we didn’t have customer growth.So for a business that was growing 10, maybe 10% there about the end of the financial year 2025, we grew almost 30%. Yes, we are declaring profit for the first time this year. We increased our network.” Ing. Obo-Nai also commended government on the release of additional spectrum in the industry which according to her has increased the number of network sites of the company from about 5,000 to approximately 9,000 sites. This according to her has partly increased improved capacity and coverage. “ So we had about 5000 sites. And now we have about 9000 sites. How did you do that?Today, you will not see many masks in town.Technology has changed. And so we’re building site on site. And I want to thank the government so much for the spectrum that the minister announced had been released for the industry.This was so long overdue. And this really helped us to really build capacity upon capacity on the network. “ She then assured customers that Telecel Ghana will continue investing in its network infrastructure to improve service delivery. Patricia Obo-Nai added that customers should expect better and more reliable telecom services across the country this year as the company expands its capacity and strengthens its operation.

The MTN Foundation, a subsidiary of MTN Ghana, is expected to hand over an expanded Accident & Emergency (A&E) Block at Ho Teaching Hospital to the people of Ho. The ceremony, which will take place on Thursday, March 5, 2026, forms part of the company’s corporate social responsibility in supporting community development and social impact initiatives across Ghana. The handing-over ceremony will bring together key stakeholders, traditional authorities, community leaders, health professionals, and representatives of the MTN Foundation to celebrate the completion of the project. The newly constructed block, which began in June 2024, features modern equipment aimed at enhancing emergency medical care, improving accessibility, and ensuring convenience for patients, staff, and visitors, while improving patient outcomes in the region. The initiative, according to the Foundation, reaffirms its commitment to supporting impactful interventions that enable communities to access quality healthcare services and drive meaningful progress in Ghana.      

Minister of Communications, Digital Technology and Innovations of Ghana, Samuel Nartey George, has stated that the country is expected to achieve 70% 5G rollout by 6th March 2027. Speaking during a media engagement after the President’s delivery of the State of the Nation Address, the Minister clarified that the 70% rollout refers to population coverage and not geographic coverage of 70% of the country’s land area. “But I’m giving an indication to the regulator that by the time Ghana turns 70 on 6th of March next year, 2027, I want to have or see the rollout of 5G within 70% of our population density. Not geographic 70% coverage. Population density in terms of location of handsets and we’ll do that. So Ghana will have 70% 5G rollout.” He also explained that Cabinet has granted the Ministry the authority to remove exclusivity in the wholesale 5G model. ““I announced at the launch of the 30th anniversary of the NCA that cabinet has given us authorisation to take out the exclusivity in the wholesale model. “ He added that the delay in the rollout is a result of the legal processes that must be undertaken, which are currently being followed. “There are a number of steps that the law says we must go through notification and all of that so we’re going through that process “ He further stated that there will be a fresh 5G auction, which will be conducted without prejudice to the existing 5G wholesale model. “You have my word on that. The regulator is going to work. We’re going to do a fresh 5G auction and without any prejudice to the wholesale model that exists already.” The Minister assured that government remains committed to expanding digital infrastructure and improving nationwide connectivity through the phased rollout of 5G technology.        

Group President and CEO of MTN , Ralph Mupita, has announced the company’s plan to invest US$1.1 billion in Ghana over the next three years to strengthen its infrastructure and improve service delivery. Speaking in a media engagement during his three-day working visit to Ghana , Mupita explained that the investment will help build robust infrastructure and expand MTN’s digital services, reinforcing Ghana’s strategic importance within the MTN Group. “We are going to accelerate capital investment within the business, US$1.1 billion equivalent over a three-year period to build robust infrastructure. Previously, we invested US$1 billion over five years. This acceleration demonstrates that Ghana remains a material operation for the Group.” During his visit, Mr. Mupita also met with key government institutions, including the Bank of Ghana, the Ghana Investment Promotion Centre, and the Ministry of Communications, Digital Technology and Innovations, as well as MTN Ghana’s leadership and staff. MTN Ghana CEO, Stephen Blewett, also revealed during engagements that the company plans to roll out at least 500 new network sites by the end of 2026, a significant jump from the 50 sites added in 2025. He said the expansion is aimed at improving service quality for customers.     The visit emphasized the company’s focus on collaboration with government and regulators to drive investment and digital innovation in Ghana.  

The National Communications Authority (NCA) has announced major amendments to its Quality of Service (QoS) Key Performance Indicators (KPIs), introducing tougher performance standards for mobile network operators across Ghana. The updated framework, which takes immediate effect, sets stricter and enforceable benchmarks for voice, data, and messaging services in all Metropolitan, Municipal and District Assemblies (MMDAs). According to the NCA, the changes update QoS parameters that have been in place since 2004 and align regulatory standards with technological advancements, evolving consumer usage patterns, and national digital policy goals. “ These amendments, which take immediate effect, update certain QoS parameters that have been in effect since 2004 and reflect current technological advancements, consumer usage patterns and national policy objectives.” What are the Key Amendments to QoS KPIs? Voice Services Under the new guidelines: • Call Drop Rate (CDR) has been reduced from a maximum of 3% to less than 1%, meaning fewer interrupted calls. • A new Call Connection Success Rate (CCSR) benchmark requires that more than 95% of attempted calls must successfully connect in at least 90% of operational cells within any MMDA. • For 2G services, a minimum Mean Opinion Score (MOS) above 3.0 has been introduced to improve overall call clarity and user experience. Data Services For 3G services, the average data download speed must now exceed 1 Mbps, replacing the previous threshold of 256 kbps. This adjustment reflects increased reliance on mobile internet for streaming, digital payments, education, and remote work. Messaging Services • SMS and MMS delivery success rates must reach at least 98%. • Delivery time must not exceed five seconds. Mandatory Coverage Expansion Beyond service quality improvements, the NCA has also introduced a binding obligation requiring mobile network operators to extend coverage to all constituent towns within every MMDA. Previously, operators were encouraged but not compelled to extend coverage beyond district capitals. The new requirement is now enforceable under licence conditions. The NCA says it will intensify monitoring, field measurements, and performance assessments nationwide to ensure compliance. Operators that fail to meet the new thresholds risk regulatory sanctions under their licence conditions and applicable laws. The NCA says the revised framework is part of broader efforts to protect consumer interests and ensure reliable, efficient, and high-quality telecommunications services in Ghana.