NCA Tightens Telecom Service Standards; Sets Stricter Quality Benchmarks for Mobile Operators
The National Communications Authority (NCA) has announced major amendments to its Quality of Service (QoS) Key Performance Indicators (KPIs), introducing tougher performance standards for mobile network operators across Ghana. The updated framework, which takes immediate effect, sets stricter and enforceable benchmarks for voice, data, and messaging services in all Metropolitan, Municipal and District Assemblies (MMDAs)….